Shipping policy
Shipping Policy
Wayne Solutions is committed to providing reliable and transparent shipping for orders placed through our online store.
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing times may vary depending on product availability, order volume, or the nature and quantity of the products ordered.
Shipping Rates
Available shipping methods and applicable shipping charges are displayed at checkout before the customer completes the purchase. Shipping costs may vary based on destination, package size, weight, and selected shipping service.
Delivery Estimates
Estimated delivery dates or transit times provided at checkout are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, incorrect delivery information, and other circumstances outside our reasonable control may affect delivery times.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if an address needs to be corrected. Once an order has been transferred to the carrier, we may not be able to modify or redirect the shipment.
Tracking
When tracking information is available, it will be provided to the customer after the order has been shipped.
Lost, Delayed, or Damaged Shipments
If an order appears to be lost, significantly delayed, or arrives damaged, please contact us promptly. Wayne Solutions will work with the customer and, when applicable, the shipping carrier to determine an appropriate resolution.
Customers should retain the original packaging and provide photographs or other reasonable documentation when reporting shipping damage.
Delivery Confirmation
An order may be considered delivered when the shipping carrier confirms delivery to the address provided with the order. If a package is marked as delivered but cannot be located, please contact us promptly so we can assist in reviewing the shipment.
Returns
Shipping-related returns and refunds are subject to our Return and Refund Policy. Certain products, including food products, may be subject to additional return restrictions for health and safety reasons.
Contact Us
For questions regarding an order or shipment, please contact Wayne Solutions through the contact information provided on our website.